Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned. Because of the intimate nature of the items we sell, we do not accept returns except for defective or wrongly shipped items. This is for the health and safety of our customers.
This includes, but is not limited to:
Vibrators and Dildos
Anal Toys, Beads and Plugs
Cock and Ball Devices, Cock Rings and Cock Sleeves
Gags, Ropes and Bondage Gear
Lingerie and Men's Wear
Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned. Lubes, massage oils, condoms, body paints and body jewelry are also not returnable.
Provided the items have been tested and deemed defective, they may be sent back to us. Return must be made within 7 days of your receipt of the product. Defective products can only be exchanged for the same products, and the return items must be returned in their original packaging. All returns must be pre-authorized before sending back to us. If you feel you have received a defective product, Please contact Customer Service for further instructions.
I LOVE YOU™ will ship any exchanged item free of charge and will pay for the return shipping costs for you.
HOW TO MAKE A RETURN/EXCHANGE
To expedite the handling of your return, please ensure that the Return Authorization Form is properly completed and included with your return. The return item must be returned in its original packaging. When sending back the defective item, we strongly recommend using a traceable and insured form of delivery. Please retain the tracking number for your records. We cannot be responsible for packages lost in transit without proof of tracking. We recommend retaining a copy of the Return Authorization Form for your own records. Once your return is received, your replacement will be processed within 3 business days.
To return an item, please follow the instructions on the back of your packing slip. Indicate a reason code and quantity for each item returned and note any reorder instructions. Carefully package the merchandise to prevent damage and enclose the packing slip in the shipping carton. Affix the address label provided (on the back of the packing slip) onto the outside of the package and ship us the merchandise. We recommend that all returns and exchanges be sent by FedEx, UPS or USPS with a valid tracking number attached. We are not responsible for lost, stolen, broken, or damaged items during the return process. All refunds will be issued in the form of original payment.
DEFECTIVE OR WRONG MERCHANDISE
Merchandise has a significant defect right out of the box (e.g., the product is broken, has missing parts, etc.) or you have received the wrong merchandise, we'll be happy to exchange it. Please contact Customer Service within 72 hours from the date of delivery, and at our discretion, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product. Items damaged due to customer abuse or negligence will not be accepted. You will not be charged any additional shipping fees for replacement items.
MERCHANDISE NOT RECEIVED
If your item is not received by mail, we will be happy to work with you and the shipping company to help resolve the issue as quickly as possible. Please note that a written customer confirmation may be required to help expedite a claim with the shipping company. Any information provided may be used in our internal investigation with the shipping company, insurance company, and respective law enforcement agencies.